Refund Policy

Custom Cool TV Covers are made to Order for each individual customer based on TV, Mount Type and Colors Chosen therefore Custom Cool TV Covers can not be RETURNED.

We make every effort to represent our product colors, designs, logos and how Custom Cool TV Covers can and will be made for you. Please don't assume anything, we are just a Call or Email away if you'd like clarification on anything. Thanks!

Replacement

We only replace items if they are defective or damaged at time of receipt.  If you need to discuss an issue about your Cover please contact us the same day you receive your package, by phone & email sales@customcooltvcovers.com with photos and written explanation of the Issue. You will be contacted with 24 Business Hours. We are very proactive with inspections before each Custom Cool TV Cover is shipped out to you to ensure it was made properly as ordered and based on the Information provided by the customer.

Clearance Covers may be Returned.

Please contact us regarding request for return of Clearance Cover. You will be provided an RMA# and Address for returning. 

You will be responsible for paying shipping costs for returning item and Original Shipping Charge will not be refunded.